Articles from parcelLab

parcelLab, the global provider of post-purchase experience software, today launched the industry’s first ‘PPX Maturity Curve for retailers at NRF 2025” ‘Retail’s Big Show’ Convention in New York.

parcelLab, the leading post-purchase experience platform, today announced the launch of pL Copilot and AI Email Editor at NRF 2025: Retail’s Big Show Convention in New York. These two game-changing capabilities that are designed to transform how retailers manage and personalize their post-purchase journeys. Copilot and AI Email Editor raise the bar for retailers looking to be at the forefront of the industry while building experiences that create customers for life.

parcelLab, the leading post-purchase experience platform, announces its latest exciting integration with OrderProtection at NRF 2025: ‘Retail’s Big Show’ Convention in New York. This powerful new feature evolves retailers post-purchase aiding them in deepening customer trust, satisfaction, and setting a bold new customer experience standard with sleek post-purchase experiences.

parcelLab, the leading global provider of post-purchase experience software, today announced the launch of its new Benchmarking solution designed to give retailers visibility into their logistics and communication performance. This new capability arms retailers with AI powered insights that will allow them to measure their post-purchase performance against industry standards–empowering them to outpace competitors and deliver exceptional post-purchase experience.

parcelLab, the premier global post-purchase experience platform, today announced the appointment of Nick Bareham as SVP of Global Sales. In his new role, Bareham will lead the sales strategy and execution, with a strong emphasis on customer-centric enablement and understanding buying behaviors. He will be instrumental in showcasing the value of parcelLab’s post-purchase innovations.

At parcelLab, as the premier global post-purchase customer experience platform, we are constantly striving to deliver the best post-purchase experience for our customers. With over four billion shipments through our platform, 65% ARR growth in the U.S., and our foundations within the EU going from strength to strength, we continue to be the number-one choice for leading and disruptive brands globally. As we begin the next phase of growth for the company, we are excited to announce the appointment of technology leader Giles Whiting as our CEO. After joining us as President at the beginning of the year, he has already become instrumental in running this company. With our huge growth plans, I could not think of someone better to help scale this business even further.

parcelLab, the premier global provider of post-purchase experience software, today announced the launch of "Trending Late AI," a groundbreaking new feature powered by artificial intelligence (AI). Trending Late AI provides e-commerce retailers with the ability to proactively identify shipments at risk of delivery delays, empowering them to take action and improve the customer experience.

G2, the industry leading software marketplace, trusted by over 90 million users, has named parcelLab as global Leader across three categories, with five badges within – Returns Management, Package Tracking and Shipping - in its Summer 2024 Report, and an additional badge of ‘Users Love Us’, showcasing the company’s focus on its customer relationships. This achievement underpins parcelLab’s drive to continually innovate and tread a new path in SaaS, empowering brands to foster loyalty and memorable customer experiences.

parcelLab, the premier global provider of post-purchase experience software, today announced the launch of parcelLab Returns Forecast AI. The new tool leverages AI to estimate inbound parcels for retailer warehouses, allowing retailers to forecast returns volumes and identify trend changes more accurately, better plan warehouse resources, reduce processing times and operational costs. Returns Forecast AI is purpose-built for retailers to strengthen their ability to anticipate and mitigate the financial impact of returns, providing more stability.

parcelLab today announced it has launched Order Tracking for Salesforce Service Cloud on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, empowering customers to better serve customers and control the end-to-end customer journey. parcelLab users can leverage Order Tracking for Customer Service to empower customer service agents to resolve order delivery questions faster, freeing them to focus on revenue-generating activities while enhancing the customer experience and reducing overhead costs.

parcelLab, the premier global retail, e-commerce, and post-purchase customer experience platform, today announced the appointment of Noel Hamill as Global Chief Marketing Officer. Hamill will define and execute parcelLab’s global go-to-market strategy and vision, overseeing all marketing functions and helping to transform the customer journey to fuel the company’s next stage of business growth.

parcelLab, the premier global provider of post-purchase customer experience software, today announced True Classic has selected parcelLab to upgrade its post-purchase experience. Implementing parcelLab will empower True Classic with the leading global solution to streamline and personalize its post-purchase communications and returns management. With data-backed analytics to optimize strategy, this partnership will uplevel the customer experience.

parcelLab, the premier global provider of post-purchase customer experience software, today announced the launch of Campaign Manager. The new intuitive, self-service content tool that empowers non-technical users to easily set up, run, and measure the impact of post-purchase marketing campaigns. A product within the parcelLab Engage suite, Campaign Manager provides retailers with statistical visibility when creating or updating audience segments for more impactful post-purchase communications that drive brand loyalty, engagement, and revenue.

parcelLab, the premier global provider of post-purchase customer experience software, today announced the appointment of Tom Ebling to its Board of Directors. Ebling will bring a wealth of industry expertise and retail operator experience to further expand parcelLab’s go-to-market strategy and product innovation.

parcelLab, the premier global provider of post-purchase customer experience software, today announced the launch of Retain. The new product provides the uncomplicated returns experience today’s consumers expect, while providing brands with the flexibility and customization options needed to reduce costs, recover more revenue, and make returns more sustainable.

parcelLab, the premier global provider of post-purchase customer experience software, today announced Wyze Labs, Inc. (WYZE) has selected parcelLab to fully optimize its post-purchase customer experience. Deploying parcelLab’s order tracking capabilities, full-service returns platform, and delivery date promise will allow WYZE to increase customer engagement and retain revenue utilizing parcelLab’s fully integrated platform.