Articles from Avaya

Avaya, a global leader in enterprise software solutions, today announced Chief Technology Officer David Funck will participate in a featured AI and Telecom Forum alongside Nevash Pillay, Global Head of Communications Industry, at the Databricks Data + AI World Tour. Together, Funck and Pillay will explore how organizations can harness the power of data and AI to drive operational efficiencies, enhance customer experiences, and accelerate digital transformation on November 13 at Javits Center North from 4:00 p.m. to 5:00 p.m. EST in New York City.

Avaya, a global leader in enterprise software solutions, announces that Avaya Infinity™ platform will support Model Context Protocol (MCP) later this year. Model Context Protocol, created by Anthropic, is the open standard that allows AI models to securely and reliably interact with external tools, data sources, APIs, and user context. As part of this initiative, Avaya is partnering with Databricks, a leading data and analytics provider simplifying and democratizing data and AI, to deliver enterprise-grade data security and governance at scale. With this announcement, Avaya customers will have even more choice and flexibility in how they use AI and data to create enduring connections.

Avaya, a global enterprise software leader, today announced its new Avaya Infinity™ platform. Built to unify fragmented customer experiences, Avaya Infinity™ equips enterprises to evolve their contact centers into connection centers strengthening their most important relationships.

Avaya, a leader in enterprise CX, today released findings from new research it commissioned about how AI is reshaping customer experience in the contact center by Forrester Consulting1: From Automation to Orchestration: The Future of AI-Powered Customer Experience.

Avaya, a global leader in enterprise CX, today announced that CRN®, a brand of The Channel Company, has recognized the Avaya Partner Program with a 5-star rating in its 2025 Partner Program Guide. This marks the 17th consecutive year that Avaya has received this distinction, underscoring the strength and value of its partner program in fostering long-term success for its partners, working together to deliver market-leading solutions and world-class enterprise customer experiences to its customers.

GITEX Global – Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact center agents from anywhere in the world to converse with customers in over 100 languages.

GITEX GLOBAL – Avaya, a global leader in enterprise CX, today demonstrated its vision for a future of customer experience orchestrated by AI.

Avaya, a leader in enterprise CX, announced today that Alan Masarek, President and Chief Executive Officer, will retire at the end of the calendar year. Avaya’s current Chair of the Board of Directors, Patrick Dennis, will assume the role of CEO, effective September 1, 2024.

Avaya, a leader in enterprise CX, announced the continuation of its leadership transformation with the appointment of Kamilah Thomas who joined the company on June 3 as Senior Vice President and Chief People Officer (CPO). Based in Avaya’s corporate headquarters office in Morristown, New Jersey, she will report directly to Avaya CEO Alan Masarek.

Avaya, the leader in enterprise CX, today announced its continued investment in wider industry conversations with its upcoming presence at this year’s Customer Contact Week 2024, part of the world’s largest customer contact event series, Customer Contact Week Executive Exchange™. The conference is scheduled from June 3-6 at Caesars Forum in Las Vegas, Nevada. This year’s program focuses on the issues and trends that have emerged over the past year, providing tools and solutions needed to finish 2024 strong and plan for 2025.

Avaya, a global leader in enterprise customer experience solutions, today announced the seven inaugural winners of the CX Force Awards, a new, prestigious recognition for the impressive innovators, strategists, and pioneers dedicated to reshaping the world of customer experience. The winners were announced during an on-stage ceremony at Avaya ENGAGE on May 15 in Denver, CO. The CX Force Awards program was founded in partnership with the International Avaya User Group (IAUG), a community that enables Avaya users to connect and share ideas that are transforming the industry, and is co-sponsored by Constellation Research, the Silicon Valley-based technology research and advisory firm.

Avaya ENGAGE 2024 --Today at its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption.

Avaya, a global leader in customer experience and communications solutions, today announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization.

Avaya, a global leader in customer experience and communications solutions, today announced that two of its solutions have been recognized by Constellation Research in its latest ShortLists™: Avaya Experience Platform™ (AXP) Public Cloud for Contact Center as a Service (CCaaS), and Avaya Cloud Office for Unified Communications as a Service (UCaaS). Both ShortLists showcase vendors in different categories of the market that are relevant to early adopters. In addition, products included in the lists meet the threshold criteria for their category as determined by Constellation Research.

Today, Avaya, a global leader in customer experience and communications solutions, outlined continued business momentum, innovation, and industry leadership in the recent quarter as the company and its extended partner ecosystem work closely with customers to help their organizations accelerate and grow. Avaya made the announcement as it prepares for a Global Industry Analyst Summit this week in La Jolla, CA, and then its largest global customer conference — Avaya ENGAGE 2024 — scheduled for May 13-15 in Denver, CO.

Avaya, a global leader in customer experience and communications solutions, today announced the guest speakers and new interactive experiences at Avaya ENGAGE®─ the premier event where CX-savvy customers converge to discover how Avaya and its global ecosystem of partners empower organizations to engage customers and employees for maximum value, offering diverse pathways to drive business momentum.

Avaya, a global leader in customer experience and communications solutions, today expanded its commitment to the Avaya Experience Platform™, committing to a single, unified platform that encompasses Avaya solutions for customer experience (CX). The move aligns to the company’s vision, which enables Avaya to accelerate roadmap delivery, and makes it easier for Enterprise customers to innovate without disruption, deliver exceptional experiences to their customers and employees, and drive measurable business growth.

Avaya, a global leader in customer experience and communications solutions, today announced the Avaya Communication and Collaboration Suite. This suite of solutions delivers customers with seamless communication and collaboration experiences where they can connect with people and tools—all in one place: Meet, call, chat, share files, manage tasks, and more.

Avaya, a global leader in customer experience and communications solutions, today announced its presence at Enterprise Connect 2024, the leading conference for enterprise communications and customer experience over the past 30+ years. Avaya will showcase how businesses can use AI to safely and securely meet soaring expectations for customer and employee experiences without disruption to their existing systems and processes. Enterprise Connect is set to host 5,000+ attendees across roles and industries, and will take place on March 25-28 at the Gaylord Palms Resort & Convention Center in Orlando, Florida.

Avaya, a global leader in customer experience solutions, continues to invest and anchor itself in wider industry conversations with its upcoming speaking engagements at this year’s 25th edition of ITEXPO 2024, one of the largest and longest-running technology events. The technology conference is scheduled from February 13-15 at the Broward County Convention Center in Fort Lauderdale, Florida.

Avaya, a global leader in customer experience solutions, today announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centers (ICC) 2024, for the Avaya Experience Platform™ with AI transforming the contact center powering virtual agents and enhancing the customer experience.

Avaya, a global leader in customer experience solutions, today demonstrated how United Kingdom and Ireland brands can infuse artificial intelligence (AI) into the experiences they deliver without disrupting existing operations.

Avaya, a global leader in customer experience solutions, is highlighting technology trends that are bridging the gap for universities in today’s social and economic climate with information obtained by EDUCAUSE, a nonprofit association and a community of higher education professionals and industry colleagues more than 100,000 strong ─ working together for the greater good in higher education. Given the surge in AI and advances in technology, insight shared in the recently released 2023 EDUCAUSE Horizon Report®: Holistic Student Experience Edition1 empowers students to bring their whole selves to college while providing holistic programming and learning opportunities for them.

Avaya, a global leader in customer experience solutions, announced the appointments of Soren Abildgaard, who joined the company on November 1 as its Chief Technology Officer (CTO), and Marylou “ML” Maco, who will join on December 1 as its Chief Revenue and Customer Experience Officer. The appointments further strengthen the company’s executive leadership team and related plans to accelerate its innovation strategy and growth. In addition to Maco’s responsibilities as Chief Revenue and Customer Experience Officer, she will continue her role on the Avaya Board of Directors.

Dubai Electricity and Water Authority (DEWA) and Avaya, a global leader in customer experience solutions, discussed their long-standing strategic partnership. The two sides have reaffirmed their partnership to help DEWA continue to realise its customer experience ambitions. This occurred during a meeting between HE Saeed Mohammed Al Tayer, MD and CEO of DEWA, and both Alan Masarek, CEO of Avaya and Nidal Abou-Ltaif, Senior Vice President – Global Head of Sales, Avaya, and President, Avaya International.

Avaya, a global leader in customer experience solutions, today announced that it is witnessing an accelerated momentum for its solutions in India, particularly among enterprises looking to infuse artificial intelligence into customer experience.

Avaya, a global leader in customer experience solutions, announced its participation at Gartner IT Symposium/Xpo™ 2023 today through October 19 at the Walt Disney Swan & Dolphin Resort in Orlando, Florida. At the event, Avaya will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences.

Avaya, a global leader in customer experience solutions, today announced the release of its latest Sustainability Update, highlighting the company’s initiatives and progress toward making a positive impact in our communities and bringing sustainable benefits to all our stakeholders.

Avaya, a global leader in customer experience solutions, discussed market momentum in one of its most important markets – Canada. Galib Karim, GVP of America’s International Sales and David Robertson, President of Sales and Managing Director for Avaya’s Canada business, outlined Avaya’s vision for customer experience (CX) solutions, the role of artificial intelligence (AI) technology, cloud migration, and Canada’s continuing role as a growing business for the company in remarks at an event attended by analysts, consultants, customers, partners, and company officials in Toronto.

Avaya, a global leader in customer experience solutions, today announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organizations can choose their own journey to delivering AI-powered customer experiences.

Avaya, a global leader in customer experience solutions, today reported strong market momentum for the months since the company’s successful completion of its financial transformation in May 2023. Avaya has driven strong innovation for products actively in demand by customers, delivered financial progress, added key executives, and garnered third-party recognition of its business and leadership.

Avaya, a global leader in customer experience solutions, today announced eight North American partners who have been honored for their outstanding collaboration, contribution, and dedication to accelerating growth and enabling customers and others to choose their own cloud journey while innovating without disruption. Avaya’s Partner of the Year Awards celebrate leaders across nine categories (Technology Service Distributor/Service Provider; Avaya Cloud Office; Avaya Enterprise Cloud; State, Local, and Education –SLED; and U.S. Federal) in addition to awards presented for Overall U.S. and Canadian Partners of the Year in Total Revenue and Total Growth.

Avaya, a global leader in customer experience solutions, today outlined market momentum in its key Latin America market – Mexico. At a press event attended by journalists, a customer, and company officials in Mexico City, CEO Alan Masarek outlined the company’s vision for customer experience (CX) solutions, the role of artificial intelligence (AI) technology, the move to cloud, and Avaya’s continued growth in Mexico.

Avaya, a global leader in customer experience solutions, announced today that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Center categories at Sourcewell ─ the leading Government Cooperative Purchasing Organization in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities. Avaya is the only major communications and collaboration solution provider that can offer public, private, or hybrid cloud at enterprise scale to customers. Sourcewell awarded Avaya this contract after following a rigorous request for proposal process resulting in contracts that meet, or exceed, local procurement requirements.

Avaya, a global leader in customer experience solutions, today announced that Alan Masarek, the company’s chief executive officer, received the top honor of UC Leader of the Year during the UC Awards 2023 presented by UC Today. UC Today is the leading online publication for unified communications and collaboration technology.

Avaya ENGAGE 2023 – Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, today announced that it powers the technology that ensures dependable communications and emergency preparedness at Give Kids The World Village. This 89-acre, whimsical nonprofit resort in Kissimmee, Florida, provides week-long, cost-free wish vacations to critically ill children and their families from around the world.

Avaya ENGAGE 2023 – Avaya, a global leader in customer experience solutions, today announced that new platform integrations and capabilities, along with expanded strategic alliances with Google and Alcatel-Lucent Enterprise, are helping redefine the cloud journey for customers. These enhancements enable customers to immediately benefit from cloud capabilities, including new features and functionality of Avaya Experience Platform, while preserving their existing on-premise environments.

Avaya ENGAGE 2023 – Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, today announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services. The enhanced approach leverages integrating artificial intelligence (AI), cloud, and digital technologies to drive improved business outcomes to customers.

Avaya ENGAGE 2023 – Avaya, a global leader in customer experience solutions, is helping organizations around the world to future-proof their communications with Avaya Enterprise Cloud.

Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, today announced José Andrés, Rana el Kaliouby, PhD, and Mark Pollock will be featured presenters at Avaya ENGAGE® 2023. Along with program emcee Katie Linendoll, a global technology consultant, these compelling speakers will inspire attendees to drive impactful change within their organizations recognizing that each individual, regardless of their role, can influence every customer experience. Hear these keynote sessions live at this year’s annual Avaya user conference held June 18-21 at the Walt Disney World Swan and Dolphin Resorts Orlando, Florida.

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for excellence in customer service with a NorthFace ScoreBoard Service Award (NFSB) for the 10th consecutive year by the Customer Relationship Management Institute (CRMI). Avaya’s support services teams achieved an overall transaction survey for perfect Customer Satisfaction (CSAT) score in field technology support and a 97% CSAT score for remote support with a ScoreBoard Index (SBI) of 4.8 and 4.7, respectively. The scores and recognition solidify Avaya’s position as a leader effectively delivering exceptional customer experiences.

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced Avaya Experience Platform, the cloud-based contact center-as-a-service solution, has been recognized by Constellation Research in its latest Constellation ShortList™ for Contact Center as a Service (CCaaS). The ShortList presents vendors in different categories of the market relevant to early adopters and includes products that meet the threshold criteria for the category as determined by Constellation Research.

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced Stemmer Distribution, the largest distributor of dental products in France, has successfully harmonized and modernized its communications infrastructure with the help of Avaya Cloud Office® by RingCentral. Stemmer Distribution sought a new, more modern communication solution that met all the needs of reachability and mobility, while rationalizing costs for the present and future.

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced Avaya Cloud Office® by RingCentral (ACO) has been recognized by Constellation Research in their Constellation ShortList™ for vendors in the cloud-based communication and collaboration solutions market. The Constellation ShortList is compiled through conversations with early adopter clients, independent analysis, and briefings with vendors and partners. The vendors included in the list meet the threshold criteria for the category as determined by Constellation Research.

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, through hybrid cloud deployments, transforms on-premises solutions for organizations and their contact centers so they can experience technology innovation without disruption to their existing operations. Embracing a hybrid cloud model with Avaya contact center and cloud-based solutions enables organizations to chart their hybrid cloud course to the modern contact center while experiencing its advantages including flexibility, allowing organizations to take advantages of the known cloud benefits.

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced today that it has earned a 5-star rating in the 2023 Partner Program Guide by CRN®, a brand of The Channel Company. This prestigious rating is given to companies that excel in building and maintaining profitable channel partnerships.

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing Kettering Buccleuch Academy (KBA), a multi-age, all-through school located in Northamptonshire, UK, with its all-in-one, cloud-based communications solution to create a more cohesive digital environment. KBA chose Avaya Cloud Office for its ability to meet the school’s needs with a reliable, always-on platform delivering the latest communication technologies including team messaging, video meetings, intelligent voice routing, centralized automation, and robust analytics. The simplified solution offers them the versatility to use feature-rich handsets and application delivery on a single device while delivering greater operational efficiency with increased cost savings.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced CRN, a brand of The Channel Company, named John Lindsley, VP of North America Channel Sales at Avaya, to its 2023 Channel Chiefs list. This annual list by CRN identifies top IT channel executives who continually demonstrate expertise, influence, and innovation in channel leadership.

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named as a Leader in the inaugural report: The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC) 2023 by Aragon Research, Inc.

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been named for the fourth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centers (ICC) 2022, for the Avaya Experience Platform™.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been identified as a Leader in The Aragon Research Globe™ for Unified Communications and Collaboration UC&C, 2022. The evaluation was based on completeness of strategy and performance. Avaya’s all-in-one solution for seamless communications and integration with other business apps enables businesses to take customer and employee experiences to a new level.

Avaya (NYSE: AVYA) today announced the release of its annual Corporate Responsibility Report, highlighting the positive impacts the company has made in helping to address global challenges such as climate change, responsible consumption, equality, decent work, community support, and economic development. The company’s accomplishments contribute to several United Nations (UN) Sustainable Development Goals (SDGs) – a global blueprint to achieve a better and more sustainable future. The Corporate Responsibility Report presents an overview of the environmental, social, and governance (ESG) initiatives to help create better experiences for employees, customers, suppliers, partners, and our global communities.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced five U.S. and four Canadian partners who have been honored for their outstanding collaboration, contribution, and commitment to accelerating growth and providing Experiences that Matter to our customers and others. Avaya’s Partner of the Year Awards celebrate leaders across six categories (Avaya OneCloud Public, Avaya OneCloud Subscription, Systems Integrator/Service Provider, Avaya Cloud Office, Avaya OneCloud Services, and U.S. Federal) in addition to awards presented for Overall U.S. and Canadian Partners of the Year in Total Revenue and Total Growth.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Microsoft Corp. have expanded their global partnership by pairing the industry leading Avaya OneCloud™ portfolio with Microsoft Azure to provide organizations with more options to increase their productivity and customer engagement with unrivaled reliability, agility and scale. Building on the success of Avaya OneCloud™ Contact Center as a Service (CCaaS) delivered on Azure, Avaya is now expanding its partnership to include the Avaya OneCloud portfolio on Azure, for customers that want maximum flexibility to deploy in a hybrid, public or private cloud environment.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an enhancement to Avaya OneCloud™ to dramatically reduce the complexity associated with virtualizing customer interactions. Avaya Virtual Agent is a ready-to-deploy, configurable service that delivers the full benefits of virtual, AI-based communication experiences to businesses – immediately elevating their customer experience.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) – an organization delivering outsourcing programs for some of the largest companies in the country – with Avaya OneCloud™. ACT chose the Avaya OneCloud platform, which empowers businesses with tools to provide a Total Experience. It increases efficiencies and reduces costs by flexibly supporting the company’s growth, standardizes on an extensible solution set, and enables effective collaboration between customers, employees, and partners. The Avaya OneCloud Subscription option enabled them to save up to a million dollars annually on video conferencing and collaboration while call volume increased 20-fold and employees moved to remote working during the pandemic.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Alcatel-Lucent Enterprise, a leading international provider of communications, networking and cloud solutions today announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Center as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned the Frost & Sullivan 2022 Competitive Strategy Leadership Award in North American Government Communications, Collaboration, and Customer Experience Solutions for its Avaya OneCloud™ portfolio. Avaya OneCloud™ is an experience platform designed to enable businesses to deliver experiences that drive new ways of working securely and meet ever-changing customer and employee needs. Our cloud communication and collaboration solutions and APIs can be combined to compose powerful customer and employee experiences that each interaction and moment demands.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it was named to the Constellation ShortList™ in two important categories: CCaaS (contact center-as-a-service) and UCaaS (unified communications-as-a-service) in Q1 2022. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for early adopter and fast follower organizations.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing Preferred Home Care of New York, one of the state’s largest licensed home care agencies, significant opportunities to digitally transform its communications platform with Avaya Cloud Office. Preferred Home Care of New York selected Avaya Cloud Office, an all-in-one cloud communication solution, that is significantly increasing uptime and productivity, while enhancing customer experience and brand reputation.

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it advanced to “Leader” position with Avaya Spaces® in The Aragon Research Globe™ for Team Collaboration 2022. Avaya Spaces is an all-in-one, AI-powered solution with calling, video meetings, chat, posts, file sharing, and task management capabilities empowering users with faster, always-on continuous collaboration. This year, Avaya achieved “Leader” position in four of Aragon Research’s Globe reports: Team Collaboration, Unified Communications and Collaboration (UC&C), Video Conferencing, and Intelligent Contact Center and is one of the only vendors in the industry delivering customers and end-users a Total Experience – the intersection of Customer, Employee, User, and Multiexperience – with expertise across the entire landscape. the intersection of Customer, Employee, User, and Multiexperience – with expertise across the entire landscape.

Avaya Holdings Corp. (NYSE: AVYA) today announced it will report financial results for the first quarter of fiscal 2022 ended December 31, 2021 on Wednesday, February 9, 2022 before the market open. Avaya will host a live webcast and conference call to discuss its financial results at 8:30 a.m. Eastern Time. On the call will be Jim Chirico, President and CEO, and Kieran McGrath, Executive Vice President and CFO.

Avaya (NYSE: AVYA), a global leader in solutions to enhance customer experience and simplify communications and collaboration, today announced it has been rated an ‘Exemplary Vendor’ and a Value Index Leader in the Ventana Research ‘Agent Management Value Index 2022 Vendor and Product Assessment.’ Avaya OneCloud™ CCaaS helps organizations deliver effortless experiences for their customers and employees at every touchpoint by making it easy to connect everything – voice, video, chat, messaging, and more – and by bringing together teams, resources, and insights to maximize contact center performance and experiences.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced its Avaya OneCloud™ contact center solutions are enabling kids around the world to follow Santa Claus as he spreads joy on his journey Christmas Eve.

AVAYA ENGAGE 2021 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced the winners of its TADHack Mini-Orlando – a communications technology hackathon – themed “Succeeding in a Hybrid World” and sponsored by Red Hat, Subspace, Telnyx, Toolwire, and Avaya Experience Builders™.

AVAYA ENGAGE 2021 – DHL Supply Chain, the world’s leading contract logistics provider, has accelerated its business expansion to meet a boom in demand for its services, while simultaneously increasing agent retention to a record high, with the help of a suite of Avaya (NYSE: AVYA) OneCloud™ solutions.

AVAYA ENGAGE 2021 – Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is highlighting the ecosystem of Avaya Experience Builders™ this week at its ENGAGE 2021 user conference. Experience Builders align Avaya services, partners, technology developers, customers and citizen developers in an extensive global network designed to help enterprises build better experiences for employees and customers, when a one-size-fits-all solution is not sufficient.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that Carli Lloyd, Dr. Sian Proctor, Dr. Joseph Pine and Nathan Fa’avae will be featured presenters at Avaya ENGAGE 2021. Creating experiences that matter will be a focus for these exciting speakers at the Avaya user conference, held December 12-15, 2021 at the Walt Disney World Swan & Dolphin Resort in Orlando, Florida.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and partner Infotrans Group, have created a composable solution for vaccine storage at the Curaçao Medical Center (CMC), enabled by the Avaya OneCloud™ AI-powered communications platform. The technology solution leverages AI and IoT (internet of things) capabilities to ensure climate-controlled monitoring of the refrigeration systems which store critical medicine such as Covid-19 vaccines and others with temperature-specific requirements. Curacao Medical Center selected Avaya OneCloud™, connecting everyone with everything they need —whenever they need it— for increased efficiency, reduced costs, and enhanced collaboration.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been recognized as one of the Forbes 2021 "World's Best Employers," receiving this coveted distinction for the second consecutive year.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it is has been recognized as a Visionary in the 2021 Gartner Magic Quadrant for Meeting Solutions1. Gartner defines ‘Meeting Solutions’ as offerings that “blend communications, collaboration and content sharing to enable virtual meeting scenarios to satisfy a variety of use cases.” Avaya was previously recognized as a Niche Player, and in the 2021 report has been named a Visionary for the Avaya Spaces® collaboration solution in only its second year of availability in the market.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing the fintech industry with much needed flexibility and the ability to notably increase productivity and user satisfaction. InspereX is a new tech-driven, fixed income and market-linked product distribution and trading firm, with a mission to break down the barriers many investors and issuers face when trying to access the full potential of the fixed income markets, and market-linked securities. The fintech company selected Avaya Cloud Office by RingCentral, an all-in-one cloud communication solution, for better mobility and flexibility, increased reliability, and reduced cost.

Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has earned Frost & Sullivan’s Competitive Strategy Leadership Award for Avaya OneCloud CPaaS (Communications Platform as a Service). With Avaya OneCloud CPaaS, users can create personalized experiences in a cloud-first world that can’t be provided by monolithic applications.

Avaya Holdings Corp. (NYSE: AVYA) today announced that members of its management team will present at the following investor conferences in September 2021:

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced a strategic relationship with Microsoft to create a powerful set of joint cloud communications solutions to define the future of customer and employee experience.