Amtelco Releases Ellie™ an AI-powered Intelligent Virtual Agent
Today, Amtelco announced the release of Ellie™ an intelligent virtual agent (IVA) platform capable of handling caller interactions with an automated, artificial intelligence (AI)-based agent that utilizes a large language model (LLM) and natural language processing (NLP). Ellie augments live agents when call centers experience overwhelming call volumes by offering automation and intelligently processing existing live agent call scripts to reduce caller wait times.
Amtelco Celebrates 50 Years of Pioneering Innovation in the Communications Industry
Amtelco, a leader in the call center industry, announced it is celebrating its 50th anniversary, recognizing half a century of commitment to providing innovative communication tools and software built on tradition.
