Articles from Alchemer

Alchemer, a leader in customer experience and feedback technology, today announced major milestones in workflow automation that make it easier for organizations to integrate customer feedback programs more flexibly and seamlessly into their business processes.

Alchemer, a global leader in customer experience and feedback technology, today announced the acquisition of Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses. The acquisition expands Alchemer’s CX platform by combining direct feedback (surveys, in-app prompts) with indirect feedback (reviews, social media, customer comments). This enables organizations to capture, connect, and act on every type of customer signal, identify patterns across the customer journey, and take faster, more confident action.

Alchemer, a global leader in customer experience and feedback technology, is proud to announce it has been named to Inc.’s 2025 Best Workplaces list, honoring companies that have built exceptional workplaces and vibrant cultures that support their teams and businesses.

Alchemer, a global leader in customer experience and feedback technology, today announced that it has been positioned by Gartner® in the Challengers quadrant of the Magic Quadrant for Voice of the Customer Platforms.1

Alchemer, a global leader in customer feedback management and voice of customer technology, today announced Ramesh Kandukuri as the company’s new Chief Technology Officer, effective immediately.

Alchemer, a global leader in customer feedback management and voice of customer technology, is recognizing Publishers Clearing House (PCH) Media for their best-in-class survey and permissioned data collection practices.

Alchemer, a global leader in customer feedback management and voice of customer technology, today announced the appointment of Martin Mrugal as the company’s new chief executive officer, effective immediately.

Alchemer, a global leader in customer feedback management and enterprise experience technology, today announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results.

Alchemer, a global leader in experience management and enterprise feedback technology, today announced that it is one of The Denver Post’s Top Workplaces for the second consecutive year. The Denver Post’s Top Workplaces recognizes select companies for their excellence in culture, leadership, flexibility, and vision.

Alchemer, a global leader in experience management and enterprise feedback technology, today announced the launch of Alchemer Research Solutions, a full-service market research team available to help customers quickly expand and scale their research capabilities to ensure they get the insights they need.

Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award. This award recognizes senior technology leaders who are driving innovation both within their organizations and across the broader technology community.

Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

Alchemer – a global leader in experience management and enterprise feedback technology – announces Alchemer Digital. Alchemer Digital includes Alchemer Mobile and Alchemer Web in a single platform, enabling digital leaders to leverage omni-channel engagement to drive higher value customer experiences.

Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO). Hodges most recently spent 18 years at Qualtrics and Oracle, companies recognized for having great sales-driven cultures. Hodges will assume full responsibility for Alchemer’s go-to-market operations, including domestic and international sales, partnerships, new and expansion sales, customer retention and account management, and sales operations.

Alchemer – a global leader in experience management and enterprise feedback technology – today announced that it has been named one of The Denver Post’s Top Workplaces. 150 companies in the greater Denver area were recognized for their excellence in culture, leadership, flexibility, and vision.

Alchemer – a global leader in experience management and enterprise feedback technology – today launched the eighth-annual Mobile Customer Engagement Benchmark Report. This study presents the analysis and key findings of trends seen in the mobile-app landscape and across 11 industries during the past year.

Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. This acquisition provides Alchemer customers with a more in-depth method of collecting feedback from mobile customers and gives Apptentive customers access to survey and workflow functionality across communication channels and within platforms such as Salesforce, Microsoft Teams, and Slack.

Alchemer – a global leader in Customer Experience (CX) and enterprise feedback technology – announced today the launch of its Microsoft Teams integration, which automates delivering customer and employee feedback directly into Teams channels. The integration set-up is easy and direct, eliminating the need for IT assistance.

Alchemer – a global leader in Customer Experience (CX) and enterprise feedback technology – announced today the launch of its expanded Partner Program. The program provides SaaS vendors and market research firms with new revenue streams, differentiated offerings, and additional features and functionality for their products and services. Traditional resellers can also leverage the Partner Program by adding Alchemer’s software to their portfolios.

KKR, a leading global investment firm, and Alchemer (the “Company”), a global leader in Customer Experience (CX) and voice-of-the-customer (VoC) technology, today announced that KKR has made a significant majority investment in the Company. The investment will support the continued acceleration of Alchemer’s growth through marketing, product innovation, industry partnerships and strategic mergers and acquisitions. Financial terms were not disclosed.

Alchemer – a global leader in Customer Experience (CX) and enterprise-feedback technology – announced today that it has expanded its enterprise-strength data security to include enhanced, proactive protection against phishing, providing customers and survey respondents with greater protection against suspicious data gathering efforts.

Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today that Amdocs, leading global software and services provider to communications and media organizations, uses Alchemer to deliver its best-in-class Voice of the Customer program.

Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today the successful completion of its Service Organization Control (SOC) 2 Type 2 examination, which demonstrates compliance with the leading industry standards for managing enterprise data. Alchemer requested this voluntary audit to further affirm its long-standing commitment to information and data security and privacy practices, ensuring policies, procedures and operations not only meet, but exceed the industry standards for security, availability, and confidentiality.

Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today that G2.com awarded the company’s enterprise feedback platform the Best Meets Requirements, Fastest Implementation, Easiest Setup, Easiest Admin, and Easiest to Use awards in the G2 Reports for Winter 2022.

Alchemer — a global leader in customer experience (CX) and voice-of-the-customer (VoC) technology, including its widely used enterprise feedback platform — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer for the second year in a row.

Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today the hiring of Brandi Vandegriff as CTO. Brandi was previously CTO at KPA where she led their digital transformation and created a fully integrated journey for their more than 10,000 enterprise customers. Prior to KPA, Brandi had senior technology roles at Level 3 Communications and Location3 Media. Brandi is an annual speaker at Women in Technology (WIT) and is a twice-nominated CIO of the year.

Alchemer, formerly SurveyGizmo, today announced the results of a new study conducted by Forrester Consulting to determine the effectiveness of Customer Experience (CX) and Voice of the Customer (VoC) programs. The study, Smoke and Mirrors: Why Customer Experience Programs Miss Their Mark1, surveyed 305 respondents with decision-making responsibility for their organization’s customer insights and/or CX strategy. Responses indicate that even though organizations say they do well at collecting feedback and generating insights, they don’t actively work these insights into their decisions, and customers never see the results.