Home

SPRY Launches AI Scheduling Agent to Cut Therapy Wait Times by 20% and Reduce Admin Burden by 73%

via Business Wire

New technology addresses the front desk bottleneck as practices prepare for Medicaid 2027 access standards and the Gen Z workforce shift

SPRY Therapeutics Inc. today announced the launch of its AI Scheduling Agent, an autonomous scheduling system that enables outpatient rehabilitation therapy practices to coordinate treatment plans without relying on manual calendar searches and manual constraint matching. This technology addresses the front desk bottleneck in healthcare, where staff currently spend 15 hours weekly coordinating complex appointments across 8-12 week plans of care.

The healthcare industry's AI development has primarily focused on clinical documentation and therapist notes, while scheduling remains a significant administrative challenge that directly impacts patient access and contributes to staff burnout. This is especially true in physical therapy, where scheduling requires coordinating multiple weekly sessions over months-long treatment plans.

"Front desk teams have become the bottleneck of therapy access," said Brijraj Bhuptani, Co-founder and CEO of SPRY. "In outpatient rehabilitation, scheduling means coordinating 24–36 interdependent appointments across three months with specific therapist requirements. Burnout isn’t just about documentation — it’s also about the hours spent hunting for available slots. Our AI Scheduling Agent removes the endless scrolling and automatically builds complete plans of care, reducing administrative burden and improving access."

The challenges are particularly amplified in pediatric care, where maintaining continuity with the same provider throughout the entire plan of care is critical for treatment success, while also accommodating the constraints of parents' schedules and children's specific needs such as sibling coordination.

The system works through SPRY’s proprietary rules engine and constraint optimization, allowing front desk staff to simply input scheduling requirements and preferences. Staff can enter commands like "Schedule Emma for weekly PT sessions with Jennifer on Tuesdays after 4 PM for the next 12 weeks," and the system automatically identifies available appointments that meet all constraints while maintaining provider continuity and optimizing schedule utilization.

Early partner clinics using the AI Scheduling Agent report:

  • Reduction in scheduling time from 15 hours to 4 hours weekly
  • Improvement in schedule utilization from 75% to 95%
  • 20% increase in completed appointments without additional staff

The solution arrives as Medicaid, covering nearly 40% of U.S. children, prepares to implement new 2027 access-to-care standards requiring faster appointment availability. For rehabilitation practices facing 9.5% vacancy rates and months-long waitlists, automating administrative tasks directly impacts compliance readiness.

The technology also represents the first step toward SPRY's "ClickLess EMR" vision, preparing practices for the future of healthcare technology. By 2030, approximately two-thirds of physical therapists will be Gen Z professionals who have grown up using conversational AI like ChatGPT.

“By 2030, Gen Z therapists will expect systems that work as intuitively as the technology they use every day,” Bhuptani added. “These clinicians will value platforms that automate routine work, surface insights in real time, and adapt instantly to their workflows. Clicks will feel slow; workflows will need to adjust themselves. The future belongs to systems that think, anticipate, and execute alongside their users.”

The AI Scheduling Agent is the first module in SPRY's AI Fabric™ platform, which will expand throughout 2026 with capabilities for documentation, prior authorization, and coding.

SPRY will demonstrate the technology at Booth #807 during APTA Private Practice 2025 in Orlando, November 13-14.

About SPRY

SPRY Therapeutics Inc. is an AI-native platform built exclusively for outpatient rehab, trusted by leading clinics and networks including CAM Physical Therapy, The Therapy Network, WestArm Physical Therapy, Excel Therapy, and OC Sports & Rehab. Purpose-built for physical, occupational, and speech therapy, SPRY unifies digital intake, real-time eligibility verification, AI-assisted documentation, coding, billing, payments, and analytics into one seamless workflow—helping clinics cut administrative work by up to 80% and achieve clean-claim rates consistently above 95%. With top ratings on G2 (4.8/5) and Capterra (4.9/5) for usability, configurability, and responsive support, SPRY is setting a new standard for rehab practices that want to grow revenue while keeping clinicians focused on patient care. For more information, visit www.sprypt.com and follow us on LinkedIn.

SPRY launches the AI Scheduling Agent — automating multi-week rehab scheduling, reducing administrative burden by 73%, and improving schedule utilization to 95%.

Contacts