Empower Offers Support to Customers Affected by California Wildfires

Published 13 hours ago via Business Wire

Firm to temporarily suspend mailing and distribution fees for any individual affected by the wildfires

Empower announced today it is temporarily waiving distribution and mailing fees in an effort to support the financial needs of individuals affected by wildfires in southern California.

In addition, Empower’s call center representatives are available to assist with expediting transactions for customers and providing guidance to help with decision-making.

“It has been a very tough time for California residents living in harm's way as wildfires ravage parts of Los Angeles County, and we want to do what we can to assist those who need our help,” said Edmund F. Murphy III, president and chief executive officer at Empower. “Empower was built to serve our customers, and in times like these there's not enough we can do to help those who count on us.”

The Empower fee suspension is limited to those who reside in the wildfire disaster zone that the Federal Emergency Management Agency (FEMA) has identified for individual assistance, which has been affecting the Los Angeles County region for more than a week. Published reports have indicated that to date, 24 have died in the fires, while some 92,000 residents are under evacuation orders.

Murphy noted that the team at Empower believes that in this time of crisis, it is critical to make it easier for individuals to focus on their immediate needs and access their financial resources.

The fee waiver will remain in place until further notice, depending on circumstances.

In addition to the fee waiver, Empower last week provided financial support to the American Red Cross, including a gift match for any Empower associate who chose to also make a donation to the agency.

About Empower

Recognized as the second-largest retirement services provider in the U.S.1 by total participants, Empower administers more than $1.7 trillion in assets for 19 million investors2 through the provision of retirement plans, advice, wealth management and investments. Connect with us on empower.com, Facebook, X, LinkedIn, TikTok and Instagram.

  1. Pensions & Investments DC Recordkeeper Survey (2024). Ranking measured by total number of participants as of December 31, 2023.
  2. As of September 30, 2024. Assets under administration (AUA) refers to the assets administered by Empower. AUA does not reflect the financial stability or strength of a company.

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